Welcome to Airport Car 2023, S.L., your trusted car rental service. Below you will find detailed information about our rental process, policies, and the services we offer to ensure a smooth and enjoyable rental experience.

1. Rental Requirements

• Age: Renters must be at least 25 years old. Certain vehicle categories may have higher minimum age requirements.
• Driver’s License: A valid driver’s license held for at least one year is required. An International Driving Permit (IDP) may be necessary for non-EU residents.
• Identification: A valid passport or national ID card is required for verification.
• Payment Method: A valid credit card in the renter’s name is required. We do not accept prepaid cards, cash, or checks.

2. Booking a Rental

• Online Reservations: Book your rental car easily through our website by selecting your preferred vehicle, rental dates, and any additional options.
• Phone Reservations: Call our customer service team to assist you with your booking and answer any questions.
• In-Person Reservations: Visit any of our rental locations to make a reservation directly with our staff.

3. Rental Period

• Duration: Rentals can be made for any period from one day to 28 days. Discounts may apply for long-term rentals.
• Extensions: Rental extensions are subject to vehicle availability and must be requested before the end of the current rental period. Additional charges may apply.

4. Vehicle Pick-Up and Return

• Pick-Up: Arrive at the designated rental location at the scheduled pick-up time. Present your driver’s license, ID, and credit card. Complete the rental agreement and vehicle inspection.
• Return: Return the vehicle to the designated location by the agreed return time. Late returns may incur additional charges. Conduct a final inspection with our staff.

5. Fuel Policy

• Full-to-Full: Vehicles are provided with a full tank of fuel and must be returned with a full tank. Refueling charges apply if the vehicle is returned with less fuel.
• Fuel Types: Use only the specified fuel type for the rented vehicle. Damage caused by using the wrong fuel is the renter’s responsibility.

6. Insurance and Protection Options

• Basic Insurance: Included in the rental price, covering third-party liability, collision, and theft. Excess amounts may apply.
• Additional Coverage: Optional insurance packages are available, including Collision Damage Waiver (CDW), Theft Protection (TP), Personal Accident Insurance (PAI), and Roadside Assistance. These can be selected during the booking process or at pick-up.

7. Additional Services

• GPS Navigation: Add a GPS navigation system to your rental for an additional fee.
• Child Seats: We offer a range of child seats to ensure the safety of young passengers. Request a child seat at the time of booking.
• Additional Drivers: Additional drivers can be added to the rental agreement for an extra fee. Each additional driver must meet the same rental requirements.

8. Cross-Border Travel

• International Rentals: Cross-border travel is allowed to specific countries with prior authorization. Additional fees and insurance requirements may apply.
• Restrictions: Some countries may have restrictions on cross-border travel. Please check with our customer service team for details.

9. Breakdown and Assistance

• Roadside Assistance: 24/7 roadside assistance is available for all rentals. Contact information for assistance is provided with your rental documents.
• Maintenance: Routine maintenance and repairs are the responsibility of the rental company. Report any issues immediately to avoid further damage.

10. Accidents and Violations

• Accidents: In case of an accident, notify local authorities and our customer service team immediately. A police report is required.
• Traffic Violations: Renters are responsible for all fines, penalties, and legal costs associated with traffic violations incurred during the rental period.

11. Cancellation and Modifications

• Cancellation Policy: Cancellations made more than 48 hours before the rental start date are eligible for a full refund. Cancellations within 48 hours may incur a fee.
• Modifications: Changes to your reservation are subject to availability and may incur additional charges. Contact our customer service team to make any modifications.

12. Contact Information

For any inquiries or assistance, please contact us:

We strive to provide exceptional service and a hassle-free rental experience. Thank you for choosing Airport Car 2023, S.L. for your car rental needs.